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Refund Policy

Please be advised, that this refund policy applies only if You have signed up using UVIDAL.COM services.

UVIDAL.COM does not issue refunds unless there are circumstances that clearly indicate that a refund is necessary. These may be things like great dissatisfaction with a Model's Private Show or UVIDAL.COM not working properly for some reason.
In cases like these we will issue refunds in the form of UVIDAL.COM Credit or cash on a case by case basis. Things such as other complaints the model has received or other customer comments will be taken into consideration. If any dissatisfaction comes up as a result of a user's experience with an independent Model who uses UVIDAL.COM software to host video chat rooms and it can be confirmed by log files a refund will be issued as UVIDAL.COM Credits that can be used up by visiting other Models.

In the event that a transaction is refunded, ALL refunds will be made by crediting the credit card that was used to make the original purchase. Please note that only full purchased credit packages can be refunded. In case You experience problems regarding a Private Performance or of other nature You may contact our Customer Service department - either by sending an e-mail or visiting our Live Help - within 24 hours. Complaints received in excess of 24 hours are not subject to further consideration.
Restitution and Warranty

Under no circumstances, including, but not limited to, negligence, shall UVIDAL.COM or any of its related, affiliated companies be liable for any direct, indirect, incidental, special, consequential or penitentiary damages that result from the use of, or the inability to use the Service. Subscriber specifically acknowledges and agrees that UVIDAL.COM is not liable for any defamatory, offensive or illegal conduct of any user, or for any failure of performance, error, comission, interruption, deletion, defect, delay in operation or transmission, communication line failures, theft or destruction or unauthorized access to, alteration of or use of records, whether under contract or tort theory, or under any other cause of action, for any amount over and above the amount paid by Subscriber to UVIDAL.COM.

Member agrees to indemnify and hold harmless UVIDAL.COM, their officers, directors, managers, members, agents and employees from any against any claims, losses, liabilities or expenses (including reasonable attorneys' fees) arising out of Subscriber's breach of any term, condition or promise contained herein. Should any such claim for indemnification arise, or should any action be brought by Subscriber or UVIDAL.COM relating to any services or products offered by or through the Service, Subscriber agrees to submit to the personal jurisdiction of the courts of United Kingdom.

UVIDAL.COM does not assume warranties or representations as to the information, services or products provided through or in connection with the on-line service. The Subscribers are using the service only for their own risk. Neither UVIDAL.COM, nor any other party involved in creating, producing, or delivering the server or content is liable for any direct incidental, consequential, indirect, or penitentiary damages arising from your access to, use of, or interpretation of, the service or products or services or information provided by or through the service. Without limiting the foregoing, UVIDAL.COM does not assume warranty of merchantability, fitness for any purpose, or non- results of the use of the content in terms of their correctness, accuracy, timeliness or reliability.

This Agreement presumes full and complete understanding between Subscriber and UVIDAL.COM with respect to its subject matter, and supersedes all prior understanding or agreements, whether written or verbal. This Agreement may be modified upon notice by UVIDAL.COM to its Subscribers. Unless contrary to law or otherwise stated, each provision of this Agreement shall survive termination. This Agreement shall be governed by, and construed in accordance with, the laws of United Kingdom for contracts entered into and wholly performed within that Country. The prevailing party in any suit to enforce the terms hereof shall be entitled to recover his/her/its reasonable attorneys' fees.